Report promptly
Incorrect or damaged goods should be reported promptly, preferably on the delivery date.
INCIDENTREPORT THE ISSUE PROMPTLY
Incorrect, damaged or defective goods are assessed from the order evidence.
Report problems promptly, keep the item and packaging, provide clear photographs and wait for the confirmed return route before sending anything back.
REPORTPromptlyEVIDENCEPhotosRETAINGoods & packagingASSESSOutcome
WHEN SOMETHING IS WRONG
Keep it. Photograph it. Report it.
Incorrect, damaged or defective goods are assessed from the order evidence. Do not send controlled goods back until Peptide Hub confirms the return route.
Provide evidence
Send the order number, product name, a clear description and photographs of the item and packaging.
Keep the goods
Do not discard or return the item until Peptide Hub confirms whether examination is required and provides the route.
Assessment
Incorrect, damaged or defective goods may be assessed for replacement, credit or refund after review.
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REPORT AN ORDER ISSUE
Send the order number, product details and photographs before returning anything.
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