Product enquiry
Include the exact product name, format and question.
COMMANDDIRECT CUSTOMER SUPPORT
Help with products, orders, payments, tracking, invoices and returns.
Use the contact form or email when the question needs a complete record. Use WhatsApp for quick product, order and bulk-enquiry routing.
PRODUCTExact nameORDEROrder numberTRACKWaybillPHOTODamage evidence
CUSTOMER SUPPORT
Start with the reference that gets the answer faster.
Product name for product questions. Order number for payment or invoice questions. Waybill for delivery. Clear photographs for damage.
Order or payment
Include the order number, account email and payment method.
Delivery or tracking
Include the order number, waybill and current courier status.
Damaged or incorrect goods
Keep the item and packaging and attach clear photographs.
CONTACT PEPTIDE HUB
Order and payment helpInclude the order number so the team can find the record quickly.
Testing informationName the exact product and, when relevant, the batch reference so support can check what is available.
Account accessUse the email attached to the customer account.
Contact customer support
Questions about a product, order, invoice, account, payment or delivery reach the right team from here.
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CONTACT PEPTIDE HUB
Create a written support enquiry with the details needed to find the right order.
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